Frequently Asked Questions
Do you offer Free UK Delivery?
YES, we offer free UK Mainland delivery for all orders over £200.00. UK Mainland delivery charges are £9.95 for orders under £200.00, or £5.95 for orders under £25.00. All prices exclude customisation, die-charges, engraving & vat.
Do you deliver to International locations?
YES, we deliver worldwide. Please visit our delivery information page to see an up to date list of delivery locations & tariffs.
What are your UK Delivery timescales?
Most of our products are available in stock and can be dispatched within 3-5 working days. For large orders, we recommend you contact us a minimum of 4 weeks prior to your event, to ensure stock is available.
For your convenience, we have added an option to specify a required delivery date at checkout. If this date cannot be achieved, an email will be sent offering an alternative date. For rush orders, please contact us before making your purchase to ensure the date can be achieved. Timed delivery slots are available on request for a small surcharge.
Delivery will be made on your specified date, by courier service. An email and/or text notification will be sent on the day of delivery, providing a one hour delivery window.
How long does customisation take?
- medals, trophies and championship belts - 10 working days from receipt of artwork and payment
Die-cast medals AIR transit 5-12 weeks.
Die-cast medals BOAT transit - 12 weeks +
Etched Championship Belts - (for small orders of one-off belt plates) - 6-8 weeks from artwork approval
Die-cast Championship Belts - (for large and bulk orders of bespoke plates) - 12 weeks + from artwork approval
Please note - all lead-times are approximate and times may vary at peak trading times.
On-line payment can be made via all major Credit/Debit cards, or by PayPal. If you are experiencing technical difficulties with the website, please contact us on 0121 707 0606 to place your order. Alternatively, payment can be made by either of the methods below;
– J.C.Trophies Ltd / Acct No – 46002561 / Sort Code 5241-37
Credit/Debit Card – please call 0121 707 0606 to make payment (Mon-Fri 9am – 5pm).
PayPal - send all payments to our PayPal address firstname.lastname@example.org
CHAPS - International Payments - BIC = NWBK GB 2L and IBAN = GB49 NWBK 5241 3746 0025 61
Do you offer discounts for bulk purchases?
YES, we reward all our customers for their loyalty. Discount is calculated on the total order value at checkout. Discount thresholds are as follows;
FREE delivery (UK Mainland only) for orders exceeding £200.00*
5% discount on orders exceeding £300.00*
10% discount on orders exceeding £500.00*
15% discount on orders exceeding £750.00*
20% discount on orders exceeding £1,000.00*
Please note – *discount excludes customisation, engraving, die-charges & vat.